Delivery & Returns
All UK orders over £30 are sent post FREE within the UK.
All UK shipments are sent via Royal Mail or Evri. Larger or higher-value items may be sent via DPD or UPS.
We aim to send all items out the same day or by the next working day.
Tracked 48 Royal Mail – £3.99
Please allow 2-3 working days for delivery
Tracked 24 Royal Mail – £5.99
1 – 2 working days. (Not guaranteed next day)
Tracked Delivery Evri – £2.99
Please allow 2-3 days for delivery
Tracked 24/48 is not available on free postage orders.
We WILL NOT be held responsible for items damaged or missing in the post. We will not send any replacement items or give a refund for items lost in the post. We will provide you with the Royal Mail proof of posting details and it is your responsibility to contact Royal Mail about the missing or damaged items. We will support any claims you make with Royal Mail regarding missing or damaged items when contacted by Royal Mail.
INTERNATIONAL SHIPPING:
International deliveries may incur import taxes/customs charges. All fees and import taxes are your sole responsibility. Playing Card Company has no control over these fees, taxes or charges.
International standard shipping starts at just £14.99.
All items will be shipped internationally signed for so we have proof of delivery. Should the items ordered exceed the cost of the Standard international shipping rate, then additional fees will be requested and must be paid for by the customer before we ship out your order. If the shipping fees are not completed within 7 days from the request then the order will automatically be cancelled and no goods will be shipped.
RETURNS
As we are selling playing cards, we do not accept any returns if the playing cards have been opened. We DO NOT accept returns for items that are damaged by misuse.
We offer a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the order number for proof of purchase.
If you would like to return an item, contact us for return details help@playingcardcompany.co.uk
This does not affect your statutory rights.
