Privacy Policy
Playing Card Company
Website: playingcardcompany.co.uk
Email: help@playingcardcompany.co.uk
Playing Card Company (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
This policy applies to all visitors, customers, and users of playingcardcompany.co.uk.
1. Who We Are
This website is operated by Playing Card Company.
If you have any questions about this Privacy Policy or how we use your personal data, you can contact us at:
help@playingcardcompany.co.uk
2. What Information We Collect
We may collect the following personal information:
Information you provide to us
When you place an order, create an account, contact us, or sign up to marketing, you may provide:
Name
Billing address
Delivery address
Email address
Phone number
Order details and purchase history
Messages you send us (via email or contact forms)
Information collected automatically
When you browse our website, we may automatically collect:
IP address
Browser type and device information
Pages you visit and how you use the website
Referring to website links
Cookies and tracking data (see Cookies section below)
3. How We Use Your Information
We use your information to:
Process and fulfil your orders
Provide delivery and customer support
Manage your account (if you create one)
Send order confirmations, shipping updates, and service messages
Improve our website and shopping experience
Prevent fraud and protect our business
Comply with legal obligations (such as tax and accounting rules)
If you opt in to marketing, we may also use your email address to:
Send newsletters
Notify you of new releases, restocks, or promotions
Share product updates and offers
You can unsubscribe at any time.
4. Lawful Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
Contract: to fulfil your order and provide customer service
Legal obligation: for record keeping, tax, and fraud prevention
Legitimate interests: to improve our services, protect our business, and prevent misuse
Consent: for marketing emails and certain cookies/tracking (where required)
5. Marketing Communications
If you choose to subscribe to marketing emails, you can unsubscribe at any time by:
clicking the unsubscribe link in any marketing email, or
contacting us at help@playingcardcompany.co.uk
We will never sell your personal data to third parties for marketing.
6. Sharing Your Information
We only share your information when necessary to run our business and fulfil your order.
This may include sharing your data with:
Payment providers
Payments are processed securely by third-party payment processors (such as Stripe, PayPal). We do not store your full payment card details.
Delivery and shipping providers
We share your name, address, and contact details with couriers and postal services to deliver your order.
Website and eCommerce services
We may share information with service providers such as:
WordPress and WooCommerce-related plugins
Hosting providers
Email service providers (if you subscribe to marketing)
Analytics providers (such as Google Analytics, if enabled)
Legal and compliance
We may share personal information if required by law or if necessary to:
Prevent fraud
Enforce our Terms & Conditions
Protect our rights and customers
7. Cookies
Our website uses cookies and similar technologies to improve your experience.
Cookies may be used for:
keeping items in your shopping cart
remembering login sessions
enabling secure checkout
website analytics and performance monitoring
marketing (only if enabled and consent is given where required)
You can manage or disable cookies through your browser settings.
Please note: disabling cookies may affect how the website functions, especially during checkout.
8. How We Store and Protect Your Data
We take reasonable steps to protect your personal data using security measures such as:
Secure website hosting
SSL encryption
Access restrictions
Trusted payment providers
No online system is 100% secure, but we work to keep your information protected.
9. How Long We Keep Your Data
We only keep your personal data for as long as necessary.
Typically:
Order and invoice records may be kept for up to 6 years for UK tax and accounting requirements.
Customer service messages may be kept for a reasonable period for support purposes.
Marketing data is kept until you unsubscribe or request deletion.
10. Your Rights (UK GDPR)
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data (in certain cases)
Object to or restrict processing in certain cases
Withdraw consent (for marketing or cookies)
Request transfer of your data (data portability)
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, email us at:
help@playingcardcompany.co.uk
11. Third-Party Links
Our website may contain links to third-party websites (for example, social media or external brands).
We are not responsible for the privacy practices of third-party websites. You should review their policies separately.
12. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect personal data from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us: